9 oktober 2017

3 Legal service delivery trends: legal crowdsourcing, boosting productivity and renewed centralization of legal services

Legal crowdsourcing, excellent service delivery centre, low cost solutions, effective centralization due to globalization. These are just a few of many factors mentioned in the Deloitte studie on “the future trends of Legal Counsels”.

We help you to stay update in just minutes providing a summary of 3 highlights on legal service delivery. 

1. Legal crowdsourcing; lower cost higher quality

The knowledge of one single lawyer often is not sufficient enough to solve multiple, international and complex problems that businesses are facing. The availability of legal crowdsourcing is providing a low cost, high quality solution for these complexer problems. Crowdsourcing is referring to online knowledge platforms based on artificial intelligence (AI). It is smart way to use the knowledge available in a more user-friendly way. Crowdsourcing is a trend and quickly becoming a more commonly used tool for  lawyers/legal counsels.

2. Centralization and blurring global boundaries

Legal Counsels of international companies often work in multi-profession-teams to solve these complex problems companies come across. Availability of user-friendly, easy-to-access and high quality technology make it much easier and more effective to work together internationally. Blurring global borders. Deloitte researchers show a centralizing trend of legal services. Companies are working towards Legal Shared Services Centers to provide excellente service delivery.

“Providing excellent service delivery has shown to be ‘the’ factor that sets aside the good from the successful law service providers (link to articles and reports at ‘want to learn more). More and more law firms and legal counsels understand this reality. They are working to achieve ‘excellent at legal service delivery’. In this way legal counsel can spin the companies productivity, solving legal issues more effectively. Law firms build a more loyal client-base this way.”

3. Law service delivery can spin productivity 

Legal Counsels, according to the Deloitte report, could have a crucial role, to help mitigate the risks the company is facing. But only if lawyers become more adept at:

• business 
• process and
• program management.

Business and team skills and talent needed from both lawyers as legal counsels

These days, being a ‘good lawyer’ means more than providing best legal solutions from behind a desks or in a courtroom. For both legal counsels as well as lawyers working in teams of multi-profession and multi-nationalities has become a common reality. A different business-skill set is needed.

Being a team member in an international legal counsel of working as a lawyer on an international job  a certain skill set. Law firms and companies are looking for lawyers with following set of skills (Gear up your law profit):

• excellent legal skills
• excellent communications skills
• excellent business skills and business, government or organization knowledge of the market they focus on
• projectmanagement skills (including process and program skills)
• excellent at working with new technologies
• continues learning

 

Want to learn more?

• Fill in your name and email so we can send you a free copy of the research report: (Skills you need to:) Gear up your law profit; research report shows the changing skill set needed with Professor M. DeStefano (Miami University and guest Professor at Harvard Law School). Written and researched by Jacky Wetzels.
• Article on life long learning approach and relation to success according to Raconteur.
• Reports and articles that show excellence of service delivery is key to law firm profitability and success.
• Link to the Deloitte report “Legal department of the future”.

 

Would you like to get acquittance with one of us at Salesmoves and share your story on improving your business and business skills of your lawyers? Looking for a partner to strengthen your sales? If you are a partner of a law firm of 30+ lawyers and active in UK, Canada, US, Germany or The Netherlands interested in the Dutch approach to sales for law and accounting. Please just give us a call, whatsapp or mail (0031(0)20 330 51 05) or contact us via info@salesmoves.nl. So we can hear about your story and sales ambitions and help you find out if our sales training and coaching program can strengthen the business skills, fun and activity in your firm.

Would you like to check if the Salesmoves approach could be for you?

Test it yourself with these questions. 

• Your aim is profit increase and client focus. You do not only focus on revenue. Better client selection, cost efficiency, reduction of cost(leaks), more ‘awareness’ of business opportunities (up-selling), more effective networking and outcome of events and campaigns.
• Your company is a mid or big size international law firm or accounting firm. From 30 and up lawyers our program is cost efficient.
• You’re looking for a long term sales behavior change and you know one training will not be sufficient to achieve that goal. The Salesmoves standard program is taking 9-months and generally consists of 3 main components:
  • Inspiring kick-off event for all
  • Hands on custom made sales training in small groups
    • first evaluation of sales results, sales potential
  • High impact individual sales coaching (4 sessions)
  • Evaluation
• If you think sales can be learned from a book. Our program is not what you’re looking for. We believe hands on, learning on the job sales training and coaching is very effective and a fun way of learning and getting first positive experience while training and coaching. Social learning and learn by doing provides positive experiences, motivation and sales confidence for the long run.
• You would like to know about the sales potential available in your firm. We are able to provide you that information quickly. We are well trained and experienced projectmanagers able to communicate effectively on board, secretary, paralegal, lawyer as well as partner level.
• We train in little groups of max. 6-8 lawyers (4+ years) so that all have plenty of time, fun and opportunity to try and try again as much as they need. We take time to prepare custom made cases to make the training realistic and provide a on the job learning experience easy to apply straight away.
• You want: ‘straight away-result’ we help your lawyers provide that to you. We help establish beter sales and business (result and achievement) communication in your firm.
• Skills are an essential asset for lawyers as law is a business. If you believe law is not a business this training will not meet your expectations. If you’re looking for sales, revenue, profit impuls and our approach is appealing to you that please contact us at: Contact Salesmoves

 

Your business success is our passion too!